IG client alleges fund restoration delay and poor customer service
A Trustpilot user reports that IG failed to respond to emails and online chat for weeks, and after finally reaching them, they agreed to restore funds but have not done so. The user also claims they received a request for a review instead of a confirmation. IG has not publicly commented.
IG is in the FXCanary database Our review · 20/100 →What the reviewer wrote“Took forever to contact them via…. Took forever to contact them via telephone after they failed to answer online chat or respond to multiple emails over a number of weeks. Once I contacted them, they agreed to restore my funds immediately and provide a full explanation by the following afternoon. Neither have been done and no confirmation email has been received, just a request for a review???”
A recent Trustpilot review has raised concerns about the customer service and fund restoration process at IG, a well-known online trading platform. According to the review, the user experienced significant difficulty in contacting IG, with online chat unanswered and multiple emails ignored over several weeks. When they finally reached IG by phone, the company allegedly agreed to restore funds immediately and provide a full explanation by the following afternoon. However, the user reports that neither action was taken, and they have not received any confirmation email—only a request to leave a review.
This complaint highlights potential red flags for traders, including poor communication and a failure to honor promised actions regarding client funds. While this is a single anecdotal report, it underscores the importance of verifying a broker's reliability and responsiveness before depositing funds. Traders are advised to research a broker's regulatory status, read multiple reviews, and test customer support channels before committing capital.
If you encounter similar issues, document all communications, request written confirmations, and consider filing a complaint with the relevant financial regulator. For IG, that would be the Financial Conduct Authority (FCA) in the UK. Additionally, always understand the broker's terms regarding fund withdrawals and dispute resolution procedures.
This review serves as a reminder that even established brokers can sometimes fall short in customer service. Traders should remain vigilant and proactive in protecting their investments.
This report summarises a third-party post; all allegations are attributed to the original source and are not independently verified by FXCanary. It is not a statement of fact or a legal judgment. Firms may request a correction.