IG Faces Customer Service Complaints on Trustpilot
A six-year IG client reports a sharp decline in service, citing unfulfilled promises, unanswered emails, and unresponsive support channels. The user warns others and claims they are leaving due to unresolved issues.
IG is in the FXCanary database Our review · 20/100 →What the reviewer wrote“Six year account holder and until…. Six year account holder and until recently I would have given them a 5 star review. Now it is a reluctant 1. Why? Have an issue with the service - like being suspended and you will hear a string of lies and deception from their call centers - assuming you can understand a word they say. Promises to call you back - never happen. Emails go unanswered. Daft enough to use Whatsapp? no reply for days. Seek an answer on their help pages - none ex…”
A long-term IG client has taken to Trustpilot to express frustration over what they describe as severe customer service failures. The user, who claims to have held an account for six years, gave IG a one-star rating after experiencing problems that they say were ignored by the company.
The complaint details a series of issues, including being suspended from the service without clear explanation. The user alleges that they were met with 'a string of lies and deception' from IG's call centers, and that promises to call back were never fulfilled. Emails went unanswered, and their attempts to reach support via WhatsApp received no reply for days. The user also notes that the help pages offered no solutions, and the investor community chat board they were directed to no longer exists.
According to the post, the user's problems were created by IG itself, yet they felt as though they were 'sat on the Moon' with no response and no resolution. The user concludes that they are leaving the platform, stating that staying would be even more hassle than leaving.
This complaint highlights potential red flags for traders, such as poor communication, lack of transparency, and unresponsive support. While this is a single user's account, it raises concerns about IG's customer service under pressure. Traders who encounter similar issues may want to document all communications and consider escalating concerns through formal channels.
As always, it's important for traders to do their own research and remain cautious. If you experience unresolved issues with a broker, you can file a complaint with financial regulators or seek independent advice. Remember to keep records of all interactions and never share sensitive information unless certain of the recipient's identity.
This report summarises a third-party post; all allegations are attributed to the original source and are not independently verified by FXCanary. It is not a statement of fact or a legal judgment. Firms may request a correction.