Trader Complains of Unresolved Withdrawal at VT Markets
According to a Trustpilot complaint, a trader claims VT Markets has failed to process a withdrawal request and has not responded to multiple emails. The trader demands a written explanation and warns of regulatory action if the issue is not resolved.
VT Markets is in the FXCanary database Our review · 23/100 →What the reviewer wrote“Dear VT Markets. Dear VT Markets I am writing to formally address the continued failure to process my outstanding withdrawal request and the repeated lack of response to my previous emails. Despite having contacted you on multiple occasions, I have received no meaningful response or explanation regarding the status of my withdrawal. This lack of communication is unacceptable, particularly given that the funds in question remain outstanding. I hereby request that you provide, …”
A trader using the name Massimiliano Ruggeri has filed a complaint on Trustpilot against the broker VT Markets, alleging that his withdrawal request remains outstanding and that the company has failed to respond to his repeated communications.
According to the post, Ruggeri states that he has contacted VT Markets on multiple occasions but received no meaningful response or explanation regarding the status of his withdrawal. The complaint includes a request for written details on the current status, reasons for any delay or refusal, any required documentation, and a specific completion date. He also warns that if he does not receive a satisfactory resolution within five business days, he will escalate the matter to the relevant financial regulator and seek legal advice.
The post includes a reference to an amount of €12,930 and a date of 2026.08.05, though the context of the date is unclear from the text alone.
This complaint highlights a common red flag in the forex and CFD industry: unresolved withdrawal requests paired with poor customer support. While each case is unique, traders are advised to verify the regulatory status of any broker before depositing funds, and to be cautious if a broker delays withdrawals or becomes unresponsive. If a broker is regulated, traders can file a complaint with the regulator. For unregulated brokers, recovery options are limited.
For those facing similar issues, it is recommended to document all communications, keep records of deposit and withdrawal requests, and consider seeking independent legal or financial advice. Additionally, traders should be wary of third-party 'recovery agents' who may offer to retrieve funds for a fee, as these are often scams themselves.
As of now, VT Markets has not publicly responded to this specific complaint, and the claim remains an allegation from the trader.
This report summarises a third-party post; all allegations are attributed to the original source and are not independently verified by FXCanary. It is not a statement of fact or a legal judgment. Firms may request a correction.