Quant Tekel Accused of Ignoring Payouts and Pressuring NDA

A Trustpilot user has published a detailed complaint against trading platform Quant Tekel, alleging significant issues with payouts and customer communication. The poster claims a payout requested on June 23rd remained unpaid after nearly eight weeks, and that formal complaint emails were ignored for weeks at a time. According to the review, the company offered a refund agreement with a permanent non-disclosure agreement (NDA) and a non-disparagement clause, while also requiring the forfeiture of pending payouts as a condition for receiving their own money back. The poster further asserts that multiple accounts were deliberately omitted from the agreement, and that a counter-proposal sent via email went unanswered.

The user also highlights that Quant Tekel responded to their Trustpilot review within 24 hours, but the response was identical to a previous one—word for word—appearing to be a copy-paste script rather than a genuine engagement with the issues raised. The poster criticized this as "damage control theatre" and noted the irony that the company allegedly conditions account resets on positive reviews, based on a prior email requesting screenshot proof of a review.

The complaint paints a picture of a company prioritizing online reputation management over resolving customer issues. The user explicitly states they will not sign the NDA and will continue documenting the experience publicly.

While these are allegations from a single user, they align with common red flags in the trading industry. Forex and CFD platforms sometimes delay withdrawals or impose unreasonable conditions, which can pressure clients into accepting unfavorable settlements. The use of NDAs is particularly concerning, as it can prevent clients from sharing their experience and may hide systemic issues.

Traders should be cautious: always verify a platform's regulatory status, read reviews critically, and document all communications. If you encounter such issues, consider filing a complaint with relevant financial authorities and seek legal advice before signing any agreement.

It is important to note that this article is based solely on the user's report and does not constitute proof of misconduct. Quant Tekel has not publicly responded to this specific complaint at the time of writing.