PU Prime trader alleges bonus abuse suspension and profit seizure
A Trustpilot user claims that after accepting a 20% bonus, their account was suspended for 'bonus abuse' following a profitable gold trade. The user alleges that the broker returned only their deposits and withheld the $3,571 profit. The complaint highlights potential risks with bonus offers.
PUPRIME is in the FXCanary database Our review · 28/100 →What the reviewer wrote“PU PRIME = BONUS TRAP SCAM. PU PRIME = BONUS TRAP SCAM - 0 Stars WARNING: DO NOT TAKE THEIR BONUS! They offered 100% bonus on 1st $1000 deposit. Got $2000 and withdrew $3100 smoothly. Trust built. Then 20% bonus on next 2 deposits of $1000 each. On 3rd deposit I bought GOLD and made $3571 profit. Gold was a clear buy and everyone was buying. Account instantly suspended for "bonus abuse" with no proof. Live agent told me "your withdrawal has been successfully processed. It wil…”
A trader has filed a complaint on Trustpilot against forex broker PU Prime, alleging that the firm confiscated their profits under the guise of a 'bonus abuse' policy. According to the post, the trader initially deposited $1,000 and received a 100% bonus, allowing them to withdraw $3,100 successfully. After that, they accepted a 20% bonus on two subsequent deposits of $1,000 each.
The user states that on the third deposit, they traded gold and made a profit of $3,571. However, their account was instantly suspended for "bonus abuse," with no evidence provided. When the trader contacted a live agent, they were told that the withdrawal request had been processed and would arrive in 1-3 working days. But the trader claims that only the total deposits of $4,000 were returned, and the $3,571 profit was never paid.
The complaint includes screenshots as evidence of the agent's statement. The poster warns others not to accept bonuses from PU Prime, claiming that doing so results in the loss of profits.
This report raises several red flags often associated with broker bonus abuse accusations. Many brokers use aggressive bonus offers to attract clients, but their terms and conditions may allow them to withhold profits if they suspect abuse, sometimes without clear justification. In this case, the user had successfully withdrawn profits earlier, making the sudden suspension seem arbitrary.
For traders, this serves as a cautionary tale about the risks of accepting trading bonuses. It is essential to read and understand the terms and conditions, especially sections about bonus abuse and withdrawal restrictions. Traders should also keep thorough records of communications and transaction screenshots.
If you encounter similar issues, consider filing a complaint with relevant regulatory bodies or seeking legal advice. Always choose brokers regulated by reputable authorities and be wary of offers that seem too good to be true.
This article is based solely on the Trustpilot complaint and does not constitute an independent assessment of PU Prime's practices.
This report summarises a third-party post; all allegations are attributed to the original source and are not independently verified by FXCanary. It is not a statement of fact or a legal judgment. Firms may request a correction.