Relianz Forex

Relianz Forex is a New Zealand-based money transfer and foreign currency exchange service headquartered at 632 Dominion Road, Balmoral, Auckland. The company was founded on 27 November 2018 and operates under the Relianz Group, which it describes as a local Kiwi-Indian business serving the community since 2009. Relianz Forex has six branches in New Zealand and is open six days a week.

According to the official website, the company focuses on serving Auckland’s South Asian communities with fee-free transfers, same-day credit, and extended working hours. Relianz Forex is not a leveraged forex or CFD broker; its core products are cross-border remittances and physical currency exchange.

Our records show that Relianz Forex does not hold a financial services licence from any regulatory authority. The company’s website mentions compliance with the New Zealand Privacy Act 2020 and an AML/CFT compliance programme, but it does not reference a specific regulatory licence for money transfer or exchange services. This absence of a licence is a key factor for traders and customers to consider when assessing the safety of funds.

The company is a member of the Financial Services Complaints Limited (FSCL) external dispute resolution scheme, which is approved by the New Zealand Minister of Consumer Affairs. This provides a channel for complaint resolution if internal processes fail.

Relianz Forex offers two main services: international money transfers and foreign currency exchange. The money transfer service allows customers to send funds to over 125 countries, with funds credited directly to the beneficiary’s bank account. The company claims same-day credit and competitive exchange rates with low fees. Cash pickup is available from selected locations.

The currency exchange service enables customers to buy and sell foreign banknotes for travel purposes, with no service fees or commissions. For New Zealand residents, cash payouts are limited to transactions under NZD 500; larger amounts are paid by bank transfer. Payments for transfers must come from the remitter’s own bank account or card – the company does not accept cash for remittances.

New customers must complete an onboarding process, which involves submitting a registration form on the website. After approval, customers can initiate transfers by selecting the destination and amount, confirming the exchange rate, and making payment via debit card or internet banking. For existing clients, payment options include online bank transfer from the remitter’s own account.

Identity verification is mandatory: customers must provide original passport or driving licence, plus a utility bill for address proof. The company states it follows international best practice and AML/CFT compliance, which may require additional documentation.

Relianz Forex operates six physical branches in New Zealand, with head office in Auckland. Customers can also contact the company via toll-free numbers, email, or an offsite centre available 7 days a week from 8am to 9pm. The website provides detailed FAQs covering payment methods, delivery times, and identification requirements.

The company emphasises community-centric service, late working hours, and dedicated customer support. However, as an unregulated entity, customers may have limited recourse in the event of disputes beyond the FSCL scheme.

Relianz Forex does not disclose its financial statements or assets on its website. The company’s longevity in the market (claimed since 2009) suggests some operational stability, but the lack of regulatory oversight means there is no external monitoring of its financial health. Customers should consider this when choosing to use the service for large or frequent transfers.

The FXCanary Scam Risk Score of 43 out of 100 (Guarded) reflects the unknowns around regulation and transparency. While the company provides a complaints process and is part of a dispute resolution scheme, the absence of a financial licence is a significant risk factor.