Brokers  /  Dukascopy Bank

Dukascopy Bank

Low riskForex / CFD broker
🇨🇭 Switzerland · 5-10 years · since 2017-12-20 · Dukascopy Bank SA
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Independent ratingshow third parties score this broker
WikiFX8.2/10
Trustpilot2.7/5
Forex Peace Army/5
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Dukascopy Bank operates in your country (United States) — but holds no local license. You’d likely be onboarded under an offshore entity, which means weaker fund protection. Confirm which entity before depositing. We’ve logged 1 complaint(s) from United States.
23
Low risk
Scam Risk Scoremonitored · 2026-07-28
Lower riskHigher risk
  • Authorised by Tier-1 regulator(s): FSA
  • 16 user exposure/complaint reports filed
  • Withdrawal complaints in ~19% of recent reviews
Exit Risk
75/100
12 reviews in the last 3 months, 67% negative, 3 withdrawal complaints — negativity rising vs earlier
How this score is calculated — view the open algorithm

A transparent weighted score from objective public data — each factor scored 0–100 (higher = riskier), combined by the weights below.

FactorScoreWeight
Regulation & licensing835%
Company age2215%
Clone / impersonation012%
Withdrawal & exposure complaints10012%
Offshore registration108%
Transparency (site/info/social)010%
Real-user sentiment508%

Based on public regulatory records, industry databases and independent reviews (Trustpilot, Forex Peace Army). Exit Risk reflects recent negative momentum in real reviews. A risk estimate from public data, not a definitive legal judgment; brokers may request a correction.

Company
Legal nameDukascopy Bank SA
Headquarters🇨🇭 Switzerland
Founded2017-12-20
Years operating5-10 years
Employees300
Official websitedukascopy.com
Trading conditions
Avg execution speed908.3 ms D
Avg slippage-106.8 D
Swap ratingAAA
Trading cost ratingD
Monitored traders170
Monitored orders1,728
Funding & instruments
Deposit methods6 · Skrill, Neteller
Withdrawal methods5 · Neteller, Skrill
InstrumentsForexcryptocurrenciesindicesstocksbondsenergy & metals
Registered address
Route de Pré-Bois 20 ICC, Entrance H 1215 Geneva 15 Switzerland

Regulation & licenses · 1

RegulatorLicense typeLicense No.RegionStatus
FSAMarket Making License (MM)関東財務局長(金商)第2408号JapanRegulated

Account types · 2

AccountMax leverageMin. depositMin. spreadCommissionEA
MT41:200$100from 0.1$8.5
JForex1:200$100from 0.1$35 per $1 million traded (or up to $3.5 for 1 MT4 lot)

Review analysis AI

Rating mismatch — Industry-tracker scores run far higher than real users do (gap 1.4)

The real-review picture for Dukascopy Bank is sharply divided. While a minority of long-term traders praise the platform's stability, fast execution and professional support, the majority of user feedback (Trustpilot 2.5/5) highlights serious operational issues: non-existent customer service, lengthy pending deposits and withdrawals, high fees, and even scam allegations. The 42 withdrawal-related complaints and repeated reports of funds being stuck for weeks or months are a concrete red flag that prospective traders must weigh carefully.

Best for
  • Experienced traders who favor the advanced JForex platform and backtesting tools
  • Users who need reliable P2P cryptocurrency transfers
Not for
  • Traders who prioritize responsive customer support
  • Those with withdrawal-sensitive strategies or low tolerance for delays
  • Beginners needing simple onboarding and low fees
Period:
What users complain about
What users praise
Where reviewers are from
DZ18
Hong Kong12
🇬🇧 GB11
🇳🇬 NG11
EG9
SA7
Positive vs negative · last 12 months Pos Neg
Sep
Oct
Nov
Dec
Jan
Feb
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Real user reviews

Where Dukascopy Bank operates

Active across 88 markets (by market presence). Licensing rarely covers all of them — where it isn’t locally licensed, you’re onboarded under an offshore entity with weaker protection.

🇺🇸 United States 1 complaint
🇩🇪 Germany
🇯🇵 Japan Licensed
🇳🇱 Netherlands
🇹🇭 Thailand
🇮🇳 India
🇨🇿 Czechia
🇻🇳 Vietnam
🇮🇹 Italy
🇳🇬 Nigeria
🇮🇩 Indonesia
🇨🇭 Switzerland
🇦🇷 Argentina
🇪🇸 Spain
🇧🇷 Brazil
🇦🇺 Australia
🇲🇾 Malaysia 2 complaints
🇺🇦 Ukraine
🇭🇰 Hong Kong 12 complaints

Market presence: WikiFX SkyEye · complaints: our records · licensing: official registers. Where you’re accepted is set by the broker’s own terms — always confirm before depositing.

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What Dukascopy Bank says about itself as stated by the broker · not independently verified by FXCanary

Company Background and Regulation

Dukascopy Bank SA states it is a Switzerland-based brokerage founded in 2004 by Dr Andre Duka and Veronica Duka. According to the company, it serves retail clients under a license from the Swiss Financial Market Supervisory Authority (FINMA), though our records show a Japanese FSA license. The broker claims to prioritize security and regulatory compliance.

Trading Platforms and Execution

The broker offers two main trading platforms: the industry-standard MetaTrader 4 (MT4) and its proprietary JForex platform. It states that JForex provides advanced charting, integrated news, and one-click trading with fast execution. MT4 users can trade with leverage up to 1:200 and spreads from 0.1 pips.

Account Types and Trading Conditions

Dukascopy Bank advertises a minimum deposit of $100 for both MT4 and JForex accounts. It claims commission rates as low as $8.5 per lot on MT4 and $35 per $1 million traded on JForex (equivalent to $3.5 per standard lot). Leverage is capped at 1:200. The broker says it offers tight spreads starting from 0.1 pips.

Instrument Range and Funding

The broker says it provides access to a wide range of instruments including forex, cryptocurrencies, indices, stocks, bonds, energy, and metals. It accepts deposits and withdrawals via Skrill and Neteller, and claims fast processing times for these methods.

About Dukascopy Bank

Overview

Dukascopy Bank SA is a Switzerland-based online brokerage founded in 2004 by Dr Andre Duka and his partner Veronica Duka. The firm employs approximately 300 people and is headquartered at Route de Pré-Bois 20, ICC, Entrance H, 1215 Geneva 15, Switzerland. It presents itself as a licensed bank and brokerage, serving retail clients with a focus on forex and CFD trading. Though the company states it is regulated by the Swiss Financial Market Supervisory Authority (FINMA), the regulatory information on file with FXCanary indicates a Japanese Financial Services Agency (FSA) license for market making. This dual regulatory claim is an important detail for traders to verify independently.

Regulation and Licensing

Based on the data we have reviewed, Dukascopy Bank holds an FSA license in Japan under the Market Making (MM) category. The license reference is 関東財務局長(金商)第2408号, and the status is listed as 'Regulated'. This means the broker is authorized to offer forex and CFD trading services to Japanese residents under local regulations. The broker also prominently advertises its Swiss banking license, which suggests a multi-jurisdictional regulatory presence. However, traders from other regions should confirm which entity covers their account, as regulatory protection may vary.

Trading Platforms

Dukascopy Bank provides two trading platforms: the widely-used MetaTrader 4 (MT4) and its proprietary JForex platform. MT4 is known for its stability, automated trading capabilities, and large community of custom indicators and Expert Advisors. JForex, developed in-house, offers advanced charting tools, integrated economic news, and a backtesting environment that some traders find superior. Both platforms support a range of order types and are available as desktop, web, and mobile applications.

Account Types and Conditions

The broker offers two main account types: MT4 and JForex. Both require a minimum deposit of $100 and offer maximum leverage of 1:200. The minimum spread is from 0.1 pips.

Commission structures differ: MT4 accounts incur $8.5 per lot, while JForex accounts incur $35 per $1 million traded (approximately $3.5 per standard lot). This makes the JForex account potentially cheaper for high-volume traders. The available instruments include forex, cryptocurrencies, indices, stocks, bonds, energy, and metals.

Funding and Withdrawals

Dukascopy Bank supports deposits and withdrawals via Skrill and Neteller. The broker does not disclose a wide range of funding methods, and notably, bank transfers and credit/debit cards—common with other brokers—are not listed as available options. Withdrawal methods are limited to Neteller and Skrill as well. Traders should be aware of the potential for delays, as many user reviews cite pending deposits and slow withdrawals.

Target Audience

Dukascopy Bank appears to target experienced retail traders who value advanced trading tools and are comfortable with a higher level of self-direction. The proprietary JForex platform and the ability to backtest extensively appeal to algorithmic and technical traders. However, the limited funding options and negative reviews around customer support and withdrawal delays suggest the broker may not be suitable for beginners or those who prioritize quick and easy access to funds.

Overview compiled by FXCanary from regulatory records and public data. full Dukascopy Bank review