Brokers  /  Citigroup Inc.

Citigroup Inc.

Moderate riskBank
🇺🇸 United States · 5-10 years · since 2019-06-11 · Citibank N.A., Labuan Branch ( Labuan Bank )
This is a bank, not a leveraged forex/CFD broker — listed for reference. If you’re looking for a forex broker, see our forex broker directory.
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Independent ratingshow third parties score this broker
WikiFX6.17/10
Trustpilot1.1/5
Forex Peace Army/5
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Citigroup Inc. operates in your country (United States) — but holds no local license. You’d likely be onboarded under an offshore entity, which means weaker fund protection. Confirm which entity before depositing.
25
Moderate risk
Scam Risk Scoremonitored · 2026-07-28
Lower riskHigher risk
  • Limited public information available
Exit Risk
54/100
80 reviews in the last 3 months, 98% negative
How this score is calculated — view the open algorithm

A transparent weighted score from objective public data — each factor scored 0–100 (higher = riskier), combined by the weights below.

FactorScoreWeight
Regulation & licensing3835%
Company age2215%
Clone / impersonation012%
Withdrawal & exposure complaints612%
Offshore registration108%
Transparency (site/info/social)010%
Real-user sentiment908%

Based on public regulatory records, industry databases and independent reviews (Trustpilot, Forex Peace Army). Exit Risk reflects recent negative momentum in real reviews. A risk estimate from public data, not a definitive legal judgment; brokers may request a correction.

Company
Legal nameCitibank N.A., Labuan Branch ( Labuan Bank )
Headquarters🇺🇸 United States
Founded2019-06-11
Years operating5-10 years
Employees0
Official websiteciti.com
Trading conditions
Avg execution speed0 ms
Avg slippage0
Swap rating
Trading cost rating
Monitored traders0
Monitored orders0
Funding & instruments
Deposit methods
Withdrawal methods
Instruments
Registered address
Level 11(F), Main OFFice Tower, Financial Park CoMplex, Jalan Merdeka, 87000 Labuan F.T.

Regulation & licenses · 1

RegulatorLicense typeLicense No.RegionStatus
LFSAMarket Making License (MM)UnreleasedMalaysiaRegulated

Review analysis AI

Rating mismatch — Industry-tracker scores run far higher than real users do (gap 1.98)

The dominant signal in the real reviews is overwhelmingly negative, with customer support and trust issues at the forefront. Many reviewers describe scripted, unhelpful agents, unauthorized interest charges, and frustrating dispute processes. A few positive reviews exist, but they are vastly outnumbered by complaints about poor service, broken promises, and even security concerns.

Not for
  • Retail traders seeking reliable customer support
  • Users sensitive to hidden fees or interest charges
  • Those expecting transparent dispute resolution
Period:
What users complain about
Where reviewers are from
🇺🇸 US186
🇬🇧 GB6
🇨🇦 CA4
🇦🇺 AU3
🇪🇸 ES3
MX3
Positive vs negative · last 12 months Pos Neg
Sep
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Real user reviews

Where Citigroup Inc. operates

Active across 86 markets (by market presence). Licensing rarely covers all of them — where it isn’t locally licensed, you’re onboarded under an offshore entity with weaker protection.

🇺🇸 United States
🇮🇳 India
🇦🇷 Argentina
🇨🇦 Canada
🇲🇽 Mexico
🇸🇬 Singapore
🇩🇪 Germany
🇭🇰 Hong Kong
🇯🇵 Japan
🇫🇷 France
🇳🇱 Netherlands
🇨🇷 Costa Rica
🇦🇪 United Arab Emirates
🇦🇺 Australia
🇱🇻 Latvia
🇮🇪 Ireland
🇹🇼 Taiwan
🇨🇴 Colombia
🇲🇾 Malaysia Licensed

Market presence: WikiFX SkyEye · complaints: our records · licensing: official registers. Where you’re accepted is set by the broker’s own terms — always confirm before depositing.

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What Citigroup Inc. says about itself as stated by the broker · not independently verified by FXCanary

Company Overview

Citigroup Inc. states it is a regulated broker offering services in credit card opening, personal banking, personal loaning, investing, and wealth management on the Citi Mobile trading platform. The company highlights a minimum deposit of $0.

Regulatory Status

According to the company, it operates under a Market Making License from the Labuan Financial Services Authority (LFSA) in Malaysia, and describes itself as regulated.

Platform

The broker advertises the Citi Mobile trading platform as its primary interface for clients to access its services, including credit cards, banking, loans, and investments.

Product Range

Citigroup Inc. presents itself as a comprehensive financial services provider, offering credit card opening, personal banking, personal loaning, investing, and wealth management solutions.

About Citigroup Inc.

Who is Citigroup Inc.?

Citigroup Inc. is a global financial services corporation that operates through its subsidiary, Citibank N.A., Labuan Branch. The Labuan branch is registered in Malaysia and has been in operation since June 2019. The company positions itself as a regulated broker offering a range of services including credit card opening, personal banking, personal loaning, investing, and wealth management.

The company's registered address is Level 11(F), Main Office Tower, Financial Park Complex, Jalan Merdeka, 87000 Labuan F.T. This location is within the Labuan International Business and Financial Centre, a jurisdiction known for its regulatory framework for offshore financial services.

Regulation and Licensing

Citibank N.A., Labuan Branch holds a Market Making License (MM) issued by the Labuan Financial Services Authority (LFSA) in Malaysia. The license is currently listed as regulated, indicating that the broker is authorized to conduct market making activities under the supervision of the LFSA.

It is important to note that the LFSA is a regulatory body for the Labuan International Business and Financial Centre, which is a separate jurisdiction from mainland Malaysia. Traders should be aware that regulatory oversight may differ from that of major financial hubs like the US or UK.

Products and Services

Citigroup Inc. offers a variety of financial products and services through its Citi Mobile trading platform. These include credit card opening, personal banking, personal loaning, investing, and wealth management. The company advertises a minimum deposit of $0, making it accessible for individuals looking to start with no initial capital.

The platform is designed to cater to both everyday banking needs and investment activities, providing a one-stop solution for clients who prefer to manage their finances through a single provider.

Platform and Technology

The Citi Mobile trading platform is the primary interface for Citigroup's clients. It allows users to access their accounts, manage credit cards, perform banking transactions, and engage in investment activities. The platform is likely available as a mobile app and web-based service, though specific details on its features are not disclosed.

Given the company's global presence, the platform is expected to support multiple languages and currencies, but this information is not explicitly provided in the available data.

Target Audience

Citigroup Inc. appears to target a broad audience, from individuals seeking credit cards and personal banking to those interested in investing and wealth management. The $0 minimum deposit lowers the barrier to entry, making it potentially appealing to first-time users.

However, the company's focus on traditional banking services suggests it may be more suited to consumers looking for a comprehensive financial relationship rather than specialized trading services.

Company Background

Citigroup Inc. is a well-known global financial institution with a long history, though the Labuan branch was established in 2019. The branch operates under the Citibank brand, which is recognized worldwide. The company's presence in Labuan indicates a strategic move to serve clients in the Asia-Pacific region.

As of the data provided, the company reports having 0 employees, which may be a data artifact or indicate that the Labuan branch operates with minimal staff, possibly relying on shared services from other Citigroup entities.

Overview compiled by FXCanary from regulatory records and public data. full Citigroup Inc. review