Brokers  /  capital.com

capital.com

Moderate riskForex / CFD broker
Bahamas · 5-10 years · since 2018-12-11 · Capital Com Online Investments Ltd
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Independent ratingshow third parties score this broker
WikiFX8.69/10
Trustpilot4.6/5
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capital.com operates in your country (United States) — but holds no local license. You’d likely be onboarded under an offshore entity, which means weaker fund protection. Confirm which entity before depositing. We’ve logged 4 complaint(s) from United States.
25
Moderate risk
Scam Risk Scoremonitored · 2026-07-28
Lower riskHigher risk
  • Authorised by Tier-1 regulator(s): ASIC, CYSEC, FCA
  • Registered in Bahamas (offshore, light oversight)
  • 16 user exposure/complaint reports filed
  • Withdrawal complaints in ~12% of recent reviews
Exit Risk
40/100
390 reviews in the last 3 months, 8% negative, 29 withdrawal complaints
How this score is calculated — view the open algorithm

A transparent weighted score from objective public data — each factor scored 0–100 (higher = riskier), combined by the weights below.

FactorScoreWeight
Regulation & licensing835%
Company age2215%
Clone / impersonation012%
Withdrawal & exposure complaints10012%
Offshore registration808%
Transparency (site/info/social)010%
Real-user sentiment88%

Based on public regulatory records, industry databases and independent reviews (Trustpilot, Forex Peace Army). Exit Risk reflects recent negative momentum in real reviews. A risk estimate from public data, not a definitive legal judgment; brokers may request a correction.

Company
Legal nameCapital Com Online Investments Ltd
Headquarters Bahamas
Founded2018-12-11
Years operating5-10 years
Employees0
Official websitecapital.com
Trading conditions
Avg execution speed0 ms
Avg slippage0
Swap rating
Trading cost rating
Monitored traders0
Monitored orders0
Funding & instruments
Deposit methods
Withdrawal methods
Instruments
Registered address
#3 Bayside Executive Park, Blake Road and West Bay Street, P. O. Box CB 13012, Nassau, The Bahamas.

Regulation & licenses · 6

RegulatorLicense typeLicense No.RegionStatus
ASICMarket Making License (MM)513393AustraliaRegulated
CYSECMarket Making License (MM)319/17CyprusRegulated
FCAForex Execution License (STP)793714United KingdomRegulated
CMAForex Trading License (EP)20200000176United Arab EmiratesRegulated
CMAMarket Making License (MM)244KenyaRegulated
SCBDerivatives Trading License (MM)SIA-F245BahamasOffshore Regulation

Review analysis AI

The real-review picture is predominantly positive, with 214 of 230 support mentions and 100 of 106 speed mentions being favourable, and an overall Trustpilot score of 4.6/5. However, a persistent minority of users report serious issues: withdrawal delays, repeated KYC demands, platform freezes, and occasional fund seizures, which are reflected in the 49 withdrawal-related complaints and a low Forex Peace Army score of 2.459/5. These negative experiences, though less frequent, are severe and should not be overlooked.

Best for
  • Retail traders who prioritise responsive customer support
  • Traders seeking a regulated broker with multiple tier-1 licences
  • Users comfortable with CFD trading on MT4 and mobile apps
Not for
  • Traders who require guaranteed fast withdrawals without extra verification
  • High-volume traders sensitive to spreads and liquidity
  • Users who have faced account closures or KYC rejections elsewhere
Period:
What users complain about
What users praise
Where reviewers are from
🇦🇪 AE77
🇬🇧 GB46
🇩🇪 DE19
SA17
🇫🇷 FR15
🇦🇺 AU11
Positive vs negative · last 4 months Pos Neg
May
Jun
Jul
Aug

Real user reviews

Where capital.com operates

Active across 89 markets (by market presence). Licensing rarely covers all of them — where it isn’t locally licensed, you’re onboarded under an offshore entity with weaker protection.

🇩🇪 Germany EEA
🇦🇪 United Arab Emirates Licensed
🇦🇺 Australia Licensed 1 complaint
🇺🇸 United States 4 complaints
🇮🇹 Italy EEA
🇦🇹 Austria EEA
🇵🇱 Poland EEA
🇲🇽 Mexico
🇴🇲 Oman
🇫🇷 France EEA
🇨🇭 Switzerland
🇸🇦 Saudi Arabia
🇿🇼 Zimbabwe
🇳🇱 Netherlands EEA
🇮🇳 India
🇬🇷 Greece
🇩🇿 Algeria
🇪🇸 Spain EEA
🇨🇾 Cyprus Licensed
🇬🇧 United Kingdom Licensed 1 complaint
🇰🇪 Kenya Licensed
🇧🇸 Bahamas Licensed
🇰🇷 South Korea 1 complaint
🇹🇼 Taiwan 2 complaints

🇪🇺 Passported across 16 EU/EEA countries under its EU license.

Market presence: WikiFX SkyEye · complaints: our records · licensing: official registers. Where you’re accepted is set by the broker’s own terms — always confirm before depositing.

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What capital.com says about itself as stated by the broker · not independently verified by FXCanary

Regulation and Licensing

Capital.com states that it is a CFD broker registered in Cyprus and well regulated by a number of regulators, including ASIC, CySEC, FCA, CMA, and SCB, providing a secure trading environment.

Markets and Instruments

The broker claims to offer access to various markets, including forex, commodities, indices, shares, cryptocurrencies, and ESG, allowing traders to diversify their portfolios.

Trading Platforms

According to the company, trading is available on MT4 and other trading platforms, with a variety of trading tools and educational resources to help traders improve their skills and knowledge.

Customer Support

Capital.com emphasises its commitment to customer service, with support available to assist with account setup, verification, deposits, and withdrawals, as reflected in many positive user reviews.

Funding and Withdrawals

The broker states that it aims to process deposits and withdrawals efficiently, with support teams ready to resolve any funding issues quickly, as highlighted by several customer experiences.

About capital.com

Overview

Capital.com is a CFD (Contracts for Difference) broker that has been operating since December 2018. The company is registered in the Bahamas, with its registered office at #3 Bayside Executive Park, Blake Road and West Bay Street, P. O. Box CB 13012, Nassau. It offers trading across multiple asset classes, including forex, commodities, indices, shares, cryptocurrencies, and ESG instruments.

Capital.com positions itself as a well-regulated broker, holding licences from several financial authorities. The broker provides access to trading platforms such as MetaTrader 4 (MT4) and its own proprietary platform, along with a range of educational resources designed to support traders at different skill levels.

Regulation and Safety

Capital.com is regulated by multiple authorities, which is a key factor for traders assessing safety. The broker holds an ASIC Market Making Licence in Australia, a CySEC Market Making Licence in Cyprus, an FCA Forex Execution Licence in the United Kingdom, a CMA Forex Trading Licence in the United Arab Emirates, a CMA Market Making Licence in Kenya, and an SCB Derivatives Trading Licence in the Bahamas.

This multi-jurisdictional regulatory coverage means that clients may be protected under different compensation schemes depending on their region. However, the level of protection varies, and the Bahamas licence is categorised as offshore regulation, which may offer less stringent oversight compared to tier-1 regulators like the FCA or ASIC.

Trading Platforms and Tools

Capital.com offers trading on MetaTrader 4, a widely used platform known for its advanced charting tools and automated trading capabilities. In addition, the broker provides its own proprietary platform, which is designed to be user-friendly and accessible on both desktop and mobile devices.

The broker also offers a range of trading tools, including risk management features, technical analysis indicators, and educational content such as webinars, articles, and video tutorials. These resources are intended to help traders improve their skills and make more informed decisions.

Markets and Instruments

Capital.com provides access to a broad range of markets, allowing traders to speculate on price movements without owning the underlying assets. The available instruments include forex pairs, commodities like gold and oil, global indices, individual shares, cryptocurrencies, and ESG-focused assets.

This variety enables traders to diversify their portfolios and take advantage of opportunities across different asset classes. The broker also offers competitive spreads and leverage, although specific figures are not disclosed in the available data.

Account Types and Funding

Capital.com offers several account types to cater to different trading needs, including standard retail accounts and professional accounts for eligible traders. The minimum deposit requirement is not explicitly stated, but the broker supports various funding methods, including bank transfers, credit/debit cards, and e-wallets.

Deposits and withdrawals are generally processed efficiently, though some users have reported delays. The broker emphasises the security of client funds and provides support to assist with any funding-related issues.

Customer Support

Capital.com provides customer support through multiple channels, including live chat, email, and phone. The support team is available to assist with account setup, verification, deposits, withdrawals, and technical issues.

User reviews frequently highlight the responsiveness and helpfulness of the support staff, with many naming specific agents who provided exceptional service. However, some users have experienced slower response times during peak periods or when dealing with complex issues.

Who It Is For

Capital.com is aimed at both novice and experienced traders who are interested in CFD trading. The educational resources and user-friendly platforms make it accessible to beginners, while the range of instruments and advanced tools appeal to more seasoned traders.

The broker's multi-regulatory status and positive customer feedback suggest it is a suitable choice for traders who value responsive support and a wide range of markets. However, those who prioritise ultra-fast withdrawals or have had negative experiences with KYC processes may want to consider these factors before opening an account.

Overview compiled by FXCanary from regulatory records and public data. full capital.com review